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Q: I lost my device or moved on to a new device. For more info, see the Backup and recover account credentials with Authenticator article. #LOG IN FOR WORK CLOCK IN AND SECONDS STILL ON TIME ANDROID#How do I set up my accounts in Authenticator again?Ī: If you turned on Cloud Backup on your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Q: I got a new device or restored my device from a backup. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Q: How is my location information used and stored?Ī: The Authenticator app collects your GPS information to determine what country you are located in. Here’s what each permission level will mean for you:Īllow all the time (recommended): While you’re still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour.Īllow only while using the app: While you’re still accessing the protected resource, every hour, you’ll need to pull out your device and manually approve the request.ĭeny and don’t ask again: If you select this option, you’ll be blocked from accessing the resource. Follow the Android prompts to grant that permission. On Android, Microsoft recommends allowing the app to access location all the time. If you change your mind, you will need to go to Settings and manually enable the permission. You will need to go to Settings and manually enable the permission.ĭon’t allow: If you select this option, you’ll be blocked from accessing the resource. Keep only while using: While you’re still accessing the protected resource, every hour, you’ll need to pull out your device and manually approve the request.Īllow once: Once every hour that you’re still accessing the resource, or next time you try to access the resource, you’ll need to grant permission again. Here’s what each permission level will mean for you:Īllow while using the app: If you choose this option, you’ll be prompted to select two more options.Īlways allow (recommended): While you’re still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Follow the iOS prompts to grant that permission. On iOS, Microsoft recommends allowing the app to access location always. You’ll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Why am I seeing this?Ī: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Q: I got a prompt asking me to grant permission for the app to access my location. Select the headings below to see more information Permission to access your location The Authenticator app is available for Android and iOS. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. If you don't see an answer to your question, go to the Microsoft Authenticator app forum. This article answers common questions about the Microsoft Authenticator app. So its not for everyone, but i would recommend it highly.Common questions about the Microsoft Authenticator app Its not impossibly so, but if you don't have patience and a willingness to work through it, this program can be frustrating. The program is not super user friendly if you don't understand computers. I hope to move to bio-metric clockins to avoid these issues. There have been a few bugs, however, such as geo-fencing errors. Some users get a lot of errors, however, i think this could be issues with their devices as several other users do not have issues at all. ☹We still have some issues with mobile clockins. That gave me a lot of faith in the company. ![]() I asked for an improvement on the dynamic report and they worked to implement my idea. #LOG IN FOR WORK CLOCK IN AND SECONDS STILL ON TIME HOW TO#I suggest reading their articles on how to use the features and then if you cant find what you need there, hop on the chat and talk to the support staff, he is very helpful and usually understands the problem. ![]() It took me awhile to get the promised "5 minute payroll", but their customer support helped me work through some issues and bugs and now it is runner very smoothly. Fast payroll (once you figure out how to use the filters and save preferences, its a breeze). Had several issues at first but customer support is pretty good about responding ![]()
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